A businesswoman using laptop on an office desk. She is searching the web or browsing information.

Utility Benefits

Intuitive User Navigation

Provide your team with a system that's easy and efficient, leading to:

  • Reduced call times
  • Increased first call resolution
  • Enhanced data integrity
Smiling Black man using a laptop in his home

Managed Services

Allow your utility to focus on strategic business objectives with:

  • 24/7 help desk support
  • A single point of contact
  • Disaster recovery
  • Hosting

 

Businessman in modern office using a laptop
Technical and Functional Currency

Reduce your total cost of ownership and future-proof your system with:

  • Annual product upgrades
  • Regular maintenance and ongoing support
  • Minimized interruptions

 

 

CIS Essentials™ Features

question icon
Faster Issue Resolution
Reduce call volume, spend fewer resources on problem-solving, and solve customer problems quickly and seamlessly.
paid icon
Fewer Billing Errors
Use automated smart meters to obtain more accurate meter readings and ensure correct billing each and every time.
customer support icon
Better Customer Support
Boost customer satisfaction with an easy-to-use self-service portal, real-time service updates, customized communications, and more.
support icon
More Preference Options
Communicate with customers when and how they want. Let them set their preferences to what suits their unique needs best.
history icon
Enhanced Personalization
Store and retrieve past interactions, complaints, and service issues to provide the best possible experience for each customer.
Two businesspeople sitting together and working in an office

How does CIS Essentials benefit your utility?

 

VertexOne's Customer Information System Essentials is a comprehensive, user-friendly, and highly configurable CIS built on a strong infrastructure.

Our CIS software brings users ease and flexibility with increased operational efficiency, improved customer support, and safely stored personal customer data.

CIS EssentialsFAQs

What is CIS software?  

Also known as a customer information system, the CIS is the powerhouse of the meter-to-cash process⁠—a day-to-day process utility companies use to distribute information, improve the customer experience, recognize revenue, and translate metered usage of commodities into bills.

What is a utility CIS?  

A utility CIS is billing software designed for utilities that stores customer information and powers customer service. This technology gives each customer a unique identifier, helping utilities manage and file each account, bill, payment, interaction, complaint, change of service, and more.

What does a utility CIS do?  

This type of software focuses on increasing operational efficiency, improving customer service, and storing personal customer information. A utility CIS assigns each customer a unique identifier, which helps manage and file each interaction, complaint, change of service, and more.