VertexOne serves as a single point of contact for all bill production, payment processing, and customer web or mobile self-service. Alleviate staff time and allow support specialists to spend time on more complex issues.
Why have multiple points of contact for utility bill production, printing, and delivery?
Let us handle the implementation, ongoing hosting, and day-to-day operations of billing production with our VXprint solution.
A utility’s and energy supplier's bill production, printing, and payment collection often involve numerous vendors. This not only leads to inefficiencies for the utility, but may also result in an inconsistent customer experience for those needing to receive and pay bills.
VertexOne offers a single point of contact for all bill production, payment processing, and customer web or mobile self-service.
Because we manage the entire process, we can guarantee consistency for customers and customer support specialists, leading to higher adoption of customer-focused technologies and, ultimately, higher payment rates.
VertexOne serves as a single point of contact for all bill production, payment processing, and customer web or mobile self-service. Alleviate staff time and allow support specialists to spend time on more complex issues.
Our VXprint solution is fully hosted and managed in our secure, PCI-certified data centers, meaning that your billing stays compliant with the latest customer data privacy and security standards.
VertexOne’s commitment to seamless project execution and structured yet agile methodology significantly increases the likelihood of an on-time, high quality, and on-budget implementation.
VXprint gives your utility or energy company full billing document composition, print and mail services, and PDF and e-bill generation and delivery, all through a single vendor.
Additionally, VXprint allows for print leak alerting for water and gas utilities, and print welcome letters to encourage customers to convert from print to digital communications.
VertexOne started with Banner and Enlogix more than 20 years ago. Since then, we have added more than 400 features and performance upgrades.
Our expert team provides customers with Customer Suite features such as paperless billing options, auto-pay capabilities, and an array of payment plans to encourage consistent customer payment behavior.
