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A single point of contact.

A utility’s and energy supplier's bill production, printing, and payment collection often involve numerous vendors. This not only leads to inefficiencies for the utility, but may also result in an inconsistent customer experience for those needing to receive and pay bills.

VertexOne offers a single point of contact for all bill production, payment processing, and customer web or mobile self-service.

Because we manage the entire process, we can guarantee consistency for customers and customer support specialists, leading to higher adoption of customer-focused technologies and, ultimately, higher payment rates.

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Features

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Get full billing documentation in one place.

VXprint gives your utility or energy company full billing document composition, print and mail services, and PDF and e-bill generation and delivery, all through a single vendor.

Additionally, VXprint allows for print leak alerting for water and gas utilities, and print welcome letters to encourage customers to convert from print to digital communications.

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Lower your cost-to-serve with adoption.

VertexOne started with Banner and Enlogix more than 20 years ago. Since then, we have added more than 400 features and performance upgrades.

Our expert team provides customers with Customer Suite features such as paperless billing options, auto-pay capabilities, and an array of payment plans to encourage consistent customer payment behavior.

VXprint Features

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Trusted Expertise
Every year, the VXprint solution processes more than 20 million meters, 14 million billing documents, and 2.5 million payments.
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Source Strategy
With billing and mobile payment integration, we provide single-source bill generation and multichannel payment options, all on one platform.
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Consistent Uptime
The VXprint solution has maintained consistent performance and support for more than 12 years, with 99.99% uptime.

"We have introduced and implemented major technology initiatives to improve our overall customer service ... This technology affords our customers the flexibility of performing tasks such as payments and service requests on their own and at any hour of the day."

Paul Flores Lee County Utilities