VertexOne serves as a single point of contact for all bill production, payment processing, and customer web or mobile self-service. Alleviate staff time and allow support specialists to spend time on more complex issues.
A utility’s and energy supplier's bill production, printing, and payment collection often involve numerous vendors. This not only leads to inefficiencies for the utility, but may also result in an inconsistent customer experience for those needing to receive and pay bills.
VertexOne offers a single point of contact for all bill production, payment processing, and customer web or mobile self-service.
Because we manage the entire process, we can guarantee consistency for customers and customer support specialists, leading to higher adoption of customer-focused technologies and, ultimately, higher payment rates.
VertexOne serves as a single point of contact for all bill production, payment processing, and customer web or mobile self-service. Alleviate staff time and allow support specialists to spend time on more complex issues.
Our VXprint solution is fully hosted and managed in our secure, PCI-certified data centers, meaning that your billing stays compliant with the latest customer data privacy and security standards.
VertexOne’s commitment to seamless project execution and structured yet agile methodology significantly increases the likelihood of an on-time, high quality, and on-budget implementation.
Our print services give your utility or energy company full billing document composition, print and mail services, and PDF and e-bill generation and delivery, all through a single vendor.
Additionally, our print services allow for print leak alerting for water and gas utilities, and print welcome letters to encourage customers to convert from print to digital communications.
VertexOne started with Banner and Enlogix more than 20 years ago. Since then, we have added more than 400 features and performance upgrades.
Our expert team provides customers with Customer Suite features such as paperless billing options, auto-pay capabilities, and an array of payment plans to encourage consistent customer payment behavior.
A utility’s and energy supplier's bill production, printing, and payment collection often involve numerous vendors. This not only leads to inefficiencies for the utility, but may also result in an inconsistent customer experience for those needing to receive and pay bills.
VertexOne offers a single point of contact for all bill production, payment processing, and customer web or mobile self-service.
Because we manage the entire process, we can guarantee consistency for customers and customer support specialists, leading to higher adoption of customer-focused technologies and, ultimately, higher payment rates.
At VertexOne, we recognize the critical need for rapid and efficient customer interactions while also optimizing utility operations. Our holistic strategy encompasses not only the utility experience but also crafts a delightful journey for your customers.
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Our robust, user-friendly and highly configurable Customer Information System built on stable technology infrastructure.
Empower users with immediate online access to comprehensive data needed to address exceptions, complemented by historical insights on previous resolutions.
Additionally, users have the capability to document their insights directly in the system, creating a valuable historical repository. For streamlined management, exceptions can be automatically distributed among users based on predetermined percentages.
We're simplifying metering operations by consolidating them into a single, manageable group that supports multiple file downloads.
Our Job Scheduler works overnight, preparing users to handle specific exceptions by morning. The online billing calendar provides a clear overview of billing periods and revenue management.
This system allows for the highlighting of priority accounts, ensuring they are always allocated to a designated user for read, usage, or billing analysis.
It allows for tailored review sensitivity based on specific situations. For example, it flags usage over 20 units for review due to a 50% increase from the previous month and a doubling from the same period last year, focusing users on critical areas.
The complete billing cycle is seamlessly automated via VXcis, ensuring a smooth and efficient process.
VertexOne oversees billing operations, ensuring accuracy and reliability. Anomalies are quickly resolved through a dedicated VXcis queue, allowing for seamless automation and eliminating manual intervention for successful accounts.
