VertexOne Renaming FAQs

All new product names take effect immediately. For any utilities or energy companies currently contracted with VertexOne, there will be no impact or change in your scope of services. You can expect to receive the same great service and functionality throughout the duration of your contract.  

Yes, to maintain our focus on consistency all products will take on new names as part of this transition. 

You can explore all of our products, by their new names, on our VertexOne website. Additionally, we have created this simple guide to help in mapping any legacy product names to their newly established names. 

All products are listed on the home page of our website as well as in the navigation under ‘Products + Services’.  

We understand utilities and energy companies are faced with a wide variety of challenges. VertexOne remains deeply committed to providing solutions in the three established product categories long into the future: digital, revenue, and data.  

• The digital category of solutions transforms a utility or energy company’s customer experience to become more modern, satisfying, and cost-effective. Proven to improve customer satisfaction. 
• The revenue category of solutions plays a critical role in the utility or energy company’s ability to manage their billing and revenue process. Proven to reduce debt and assure revenue stability.  
• The data category digs a level deeper into a powerful set of tools meant to surface additional value out of a utility or energy company’s data. Proven to increase the organization’s operational efficiency.  

The majority of VertexOne products can stand alone, although they are further enhanced when bundled together. There are a handful of exceptions. Most notably, is in the digital category where our products build upon each other to provide a more robust digital customer engagement platform. For clarification or guidance on how to best select and bundle our products, we encourage you to request a consultation with one of our experts.

Primarily emphasize that from a day-to-day perspective, nothing will change, your team can expect the same high-quality VertexOne functionality and support that they are accustomed to. The products have been renamed in order to better describe their functionality and allow for further scalability as we continue to expand our solution offering in the future. 

Some functionality within our suite of solutions may be bundled differently than it was under the legacy product names. No functionality will be lost, in fact, these new product names rather expand the functionality available across all legacy platforms.  

There will be no impact on the high standard of VertexOne support utilities and energy companies have come to expect. Our dedication to our clients and providing the best in support services to our clients will remain steadfast.  

Contracts will only be revised upon renewal or contract end. At that time, contracts will include updated terminology and naming.

At our inaugural VertexOne User Conference, “VX ’23 – Accelerating Success”, we will offer further deep dives into each of our products. Additionally, we will share the enhancements planned for each product and how they can be leveraged by clients alongside their pre-existing solution sets.

There is no required action, however, we encourage you to schedule time with our team to explore these new product names further and consider how you can better leverage our suite of solutions to revolutionize your customer and staff experience.