Along with exhibiting, speaking, and showcasing segments at the 48th annual CS Week Conference, VertexOne is celebrating three major client wins at this year’s CS Week’s Expanding Excellence Awards

FORT WORTH, TX — May 2, 2024 — VertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, is pleased to be wrapping up this year’s 48th annual CS Week Conference on a celebratory note after three of its clients win top honors at CS Week’s Expanding Excellence Awards.

A panel of CS Week judges selected winners in six categories – including four company, and two individual awards – with each company category featuring two winners based on company size: Level I for utilities grossing more than $1 billion in revenue, and Level II for those with an annual gross below $1 billion.

Best CIS Implementation – Winner, Gainesville Regional Utilities

Gainesville Regional Utilities (GRU) taking home CS Week’s Best CIS Implementation award, which salutes major, industry-leading implementations of customer information systems (CIS).

GRU heralded for their work replacing an old, outdated system as part of Project ICE, which included a colossal overhaul of its customer self-service portal and mobile work management system, along with additional integrations that facilitated interfaces with other GRE systems like financials, communications, field services and reporting.

CS Week Rising Star Award – Ursula Bosson, Las Virgenes Municipal Water District

And fellow VertexOne client, Las Virgenes Municipal Water District’s (LVMWD) Customer Service Manager, Ursula Bosson, was bestowed the distinguished 2024 Rising Star Award for her excellence in leading the development and implementation of LVMWD’s advanced metering and flow restrictor program.

Earlier in the week, Bosson took the stage as a featured co-presenter along with VertexOne’s Matt Finkle for an interactive workshop presentation on unlocking the power of behavioral economics to drive measurable customer change. Bosson, speaking directly to her experience putting the psychological concepts into practice, showcasing a real-life use case on LVMWD’s methodology when it came to encouraging its Calabasas, California area customers to adopt a more conservation-minded mentality, and what The District had to do, and the tools they used, to successfully overcome barriers in their effort to slow the spigot on water allocation overuse.

Innovation in People & Process – Winner, Mount Pleasant Waterworks

Mount Pleasant Waterworks (MPW) won the CS Week Expanding Excellence Award in the Innovation in People & Process category, which recognizes utilities for their development of an innovative, low-tech approach to enhancing customer service throughout the meter-to-cash customer experience lifestyle.

MPW earning the award for their standout, automative reconfiguration of their previously manual penalty, outbound notification, and lockout processes so it could be handled without the need for user intervention, freeing up staff to better support customer service functions and more effectively communicate with meter technicians.

CS Week is the premier customer service utilities conference in North America with more than 2,000 utility professionals and industry partners in attendance. The conference serves the educational and networking needs of electric, gas, water/wastewater and cable utilities from small to large, from municipal to investor-owned. 

“It’s an honor to salute and celebrate our award-winning clients,” VertexOne CEO Andrew Jornod said. “Their work was especially impressive because of the many challenges they faced along the way, and their dogged perseverance in paving a new path forward in utility innovation.”

Click here for more information and a full list of this year’s slate of CS Week 2024 Expanding Excellence Award (EEA) winners and finalists.

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About VertexOne

VertexOne is the leading provider of cloud-based SaaS solutions, powering the next generation of customer experience for utilities, energy retailers and energy transition providers. With more than 30 years of experience and 400 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization and data-driven efficiency operations surrounding the customer. From customer information systems (CIS) and mobile workforce management (MWM) to electronic data interchange (EDI) and self-service customer engagement portals, we empower our clients to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management and leverage data analytics, visit