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PCU-VertexOne-CSW Week
 
Pinellas County Utilities (PCU) had been running an older SAP-based CIS since 2008. Together, PCU and VertexOne devised a seven-month plan to implement VertexOne’s CIS Enterprise™, plus its customer self-service, bill print and payment platforms. Less than one month prior to the scheduled go-live date, the COVID-19 pandemic locked down the U.S. Thanks to its delivery model, VertexOne and PCU notched the first 100% remote go-live of an entire CIS solution. Post implementation, the solution will leverage an enhanced SaaS solution which includes cloud-based infrastructure management, application management and support, IT security services and system technical/functional upgrades, all provided by VertexOne through the contract term.

Hear from our speakers Georges Gonzalez, Director of Customer Services Division for Pinellas County Utilities & Chaidan Lekchaum, Vice President of Application Services at VertexOne *By registering for this event you are giving CS Week permission to share your contact information with the sponsor(s) of this session.
 
Objectives:
  • Hear about a seven-month plan to replace Pinellas County Utilities’ older SAP-based CIS to VertexOne’s CIS Enterprise™, a solution that includes customer self-service, bill print and payment platforms;
  • Appreciate the complex logistics and execution of this engagement, the first 100% remote go-live of an entire CIS solution due to the COVID-19 pandemic lockdown orders by state and local agencies;
  • Understand PCU’s implemented solution and partnership, one which offers cloud-based infrastructure management, application management and support, IT security services and system technical/functional upgrades through a SaaS model.


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