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Case Studies

Posts about Billing & Revenue

  • TriSummit Utilities and VertexOne Harmonize to Achieve Customer Service Success

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | BILLING & REVENUE | UTILITY CIS | PARTNERS

    TriSummit Utilities and VertexOne Harmonize to Achieve Customer Service Success

    The Challenge Numerous customizations and work-around manual processes allowed the team to circumvent system limitations and keep the business running...

  • The City of Wylie Increases Self-Service Adoption with Billing and Payment Solution

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | BILLING & REVENUE | PARTNERS

    The City of Wylie Increases Self-Service Adoption with Billing and Payment Solution
  • Soquel Creek: Conserving Resources by Removing Friction in the Payment Process

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | BILLING & REVENUE | PARTNERS

    Soquel Creek: Conserving Resources by Removing Friction in the Payment Process
  • Optimizing Billing Processes and Ensuring Community Trust while Transferring Ownership of Utility Services in Bullhead City

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | BILLING & REVENUE | UTILITY CIS

    Optimizing Billing Processes and Ensuring Community Trust while Transferring Ownership of Utility Services in Bullhead City
  • Hendersonville: Digital Engagement Increased Efficiency while Improving Customer Self-Sufficiency and Customer Satisfaction

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | BILLING & REVENUE

    Hendersonville: Digital Engagement Increased Efficiency while Improving Customer Self-Sufficiency and Customer Satisfaction

    The Solution Following an extensive review, Hendersonville chose to partner with VertexOne and implement VertexOne WaterSmart™ full of powerful improv...

  • Unprecedented 12-Month Water Utility Software Cloud Implementation to Save DC Water $22 Million

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | BILLING & REVENUE | UTILITY CIS

    Unprecedented 12-Month Water Utility Software Cloud Implementation to Save DC Water $22 Million

  • Improving Debt Collection with Predictive Analytics - A MSD Success Story

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | BILLING & REVENUE | DATA ANALYSIS

    Improving Debt Collection with Predictive Analytics - A MSD Success Story
  • Improving Online and In-Person Customer Service - A Lee County Success Story

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | BILLING & REVENUE

    Improving Online and In-Person Customer Service - A Lee County Success Story

  • Bridge to AMI: Removing the Guesswork for Cotati, CA

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | BILLING & REVENUE | BRIDGE TO AMI

    Bridge to AMI: Removing the Guesswork for Cotati, CA

  • Right-Sizing Budgets with Analytics — A Greenley, CO Success Story

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | BILLING & REVENUE

    Right-Sizing Budgets with Analytics — A Greenley, CO Success Story

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