VertexOne Customer Case Studies

CUSTOMER STORIES | BILLING & REVENUE

TriSummit Utilities and VertexOne Harmonize to Achieve Customer Service Success

The Challenge Numerous customizations and work-around manual processes allowed the team to circumvent system limitations and keep the business running...

CUSTOMER STORIES | BILLING & REVENUE

The City of Wylie Increases Self-Service Adoption with Customer-Centric Digital Billing and Payment Solution

The Challenge Staff and customers alike had grown frustrated with the municipal online payment experience from the City of Wylie’s legacy payment plat...

CUSTOMER STORIES | BILLING & REVENUE

Soquel Creek: Conserving Resources by Removing Friction in the Payment Process

The Challenge Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainable water supply to nearly 41,000 resid...

Oakdale, CA: Managing Demand Collaboratively

Bullhead City: Optimizing Billing Processes and Ensuring Community Trust while Transferring Ownership of Utility Services

The Solutions Following extensive review, the City chose to partner with VertexOne and implement several solutions including:

Hendersonville: Digital Engagement Increased Efficiency while Improving Customer Self-Sufficiency and Customer Satisfaction

The Solution Following an extensive review, Hendersonville chose to partner with VertexOne and implement VertexOne WaterSmart™ full of powerful impr...

City of Billings, MT: Empowering Customers with Data Insights and a Cohesive Customer Experience

The Solution The VertexOne WaterSmart™ customer engagement and data analytics platform offers a powerful solution to Billings. The Customer Self-Ser...

Village of Lombard: Decreasing Stress with Alerts and Digital Forms

Learn more about the VertexOne WaterSmart solution today!

Leveraging AMI Consumption Data and Targeted Communications with Athens-Clarke County, GA

The Solution Following a thorough investigation of numerous providers, the VertexOne WaterSmartTM platform rose above as the best option for their n...

Boosting Customer Satisfaction Levels and Decreasing Call Volumes at EPCOR USA

The Solution EPCOR USA selected, implemented, and deployed VertexOne’s Customer Advantage™ for its water and wastewater customers in Arizona, New Mexi...