Through the decades VertexOne™ has maintained business continuity plans to ensure that people and processes would not be impacted by disruptions such ...
Bobby Batson has been involved with utilities in many capacities since the early 1990s. Starting off as a software developer building an early custome...
With an astonishing population of over 73 million, millennials have surpassed the baby boomers and emerged as the dominant demographic group in North ...
When shopping for a customer self-service (CSS) platform, you need a solution that meets your business needs, offers security and provides a user-frie...
Myth: customer data is useful but doesn’t always provide granular insight into behavior and preferences. Fact: customer data houses a unique treasure ...
In the utility industry, operational costs remain a hot topic for discussion and concern. Traditionally, regulators have required utilities to use cap...
Our lives run on water. It is hard to imagine a day without a steady flow and luckily, in America it is rare we have to consider the possibility. For ...
It’s no secret that the utility landscape looks vastly different than it did twenty, ten, and even as recently as five years ago. The most remarkable ...
As utilities continue to diversify and broaden their tech capabilities, there’s increasing discussion around leveraging advanced characteristics withi...
Over the past few months, several U.S. city systems have been held for ransom by hackers. These include Baltimore, MD; Key Biscayne, Lake City and Riv...
Our offerings go beyond intelligent and fully-hosted cloud solutions. We also provide management services for applications that already exist in your ...
This article was originally published in the CS Week Summer Newsline and can be viewed here As a provider of customer experience solutions purpose-bui...
It's said that the journey of a thousand miles begins with a single step. This ever-touted mantra finds unique application when utilities consider upg...
When speaking with anyone who works for a water utility their priorities quickly become apparent. Water quality and reliability, intractably related t...