When shopping for a customer self-service (CSS) platform, you need a solution that meets your business needs, offers security and provides a user-frie...
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From nascent Internet capabilities in the ’90s to the robust abilities of today’s computers and networks, technology developments have paved the way f...
Myth: customer data is useful but doesn’t always provide granular insight into behavior and preferences. Fact: customer data houses a unique treasure ...
The beauty of Vertex solutions is that we are constantly finding new ways that improve how customers interact with their utility providers. This goal ...
In the utility industry, operational costs remain a hot topic for discussion and concern. Traditionally, regulators have required utilities to use cap...
Our lives run on water. It is hard to imagine a day without a steady flow and luckily, in America it is rare we have to consider the possibility. For ...
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It’s no secret that the utility landscape looks vastly different than it did twenty, ten, and even as recently as five years ago. The most remarkable ...
DC Water is a leading water utility provider out of Washington, D.C. that looked to Vertex when its CIS system required an upgrade. Additionally, it t...
As utilities continue to diversify and broaden their tech capabilities, there’s increasing discussion around leveraging advanced characteristics withi...
