Water: the lifeblood of our planet. It sustains life, nurtures communities, and fuels economies. Yet, despite its critical importance, we often take t...
Water, an often-overlooked essential resource, plays a pivotal role in our daily lives. It's a necessity that we frequently take for granted, with the...
The consumer landscape is rapidly changing. Modern customers now expect convenience, quick responses, and a streamlined experience from their utilitie...
Even without the perils of the economic rollercoaster, having effective strategies to manage billing, payment collection, and ongoing customer support...
Omnichannel communication for utilities isn’t a two-way street—it’s a multi-lane highway. Why? Some forms of communication require a single touchpoint...
Crisis communications planning is an important part of any utility provider’s operations. Power outages, water shortages, severe weather, and more can...
The Great Resignation is real, and the utility industry is no exception. In 2021, nearly 48 million U.S. adults left jobs across numerous industries f...
Frequent Communication Maximizes Satisfaction Water utilities are increasingly evaluating new metering technologies to reduce non-revenue water, drive...
More water utility providers are utilizing customer data to boost water conservation efforts and reduce usage in the communities they serve.
Research carried out by MIT has found that organizations that achieve digital mastery can increase their profit margins by over 25%. Digital engagemen...
Though they sound similar and offer some of the same features, automatic meter reading (AMR) systems and smart meters are two different things. Althou...
Water and energy utility providers can use automatic meter readings (AMRs) to collect consumer usage data from meters. This technology can remotely co...
How can utility providers identify the mobile workforce management (MWM) software that will work best for them? MWM technology, such as VertexOne’s Fi...
A deregulated energy market is essentially an open or free market that allows participation from independent energy producers. By allowing market part...
