Think of all the interactions you had last month across every channel as a customer. Include everything from online bill pay and text alerts to in-app...
You’ve likely heard the phrase, “change is the only constant in life.” And it’s true. Throughout history, human evolution has been key to our surviv...
No one looks forward to cutting-off their customers’ utility connections. Afterall, customers are not just ratepayers. They’re also neighbors and, mor...
In March of 2020, social distancing mandates went into effect to address COVID-19. For the well-being of everyone, public buildings and offices we...
The Value of Water Coalition is launching a national advocacy campaign today, Wednesday October 21st, called Imagine A Day Without Water. The goal...
When it comes to collecting payments and maintaining stable revenue, water utility companies face many challenges. One of the most pressing of these c...
Through the decades VertexOne™ has maintained business continuity plans to ensure that people and processes would not be impacted by disruptions such ...
When shopping for a customer self-service (CSS) platform, you need a solution that meets your business needs, offers security and provides a user-frie...
From nascent Internet capabilities in the ’90s to the robust abilities of today’s computers and networks, technology developments have paved the way f...
Over the past few months, several U.S. city systems have been held for ransom by hackers. These include Baltimore, MD; Key Biscayne, Lake City and Riv...
When speaking with anyone who works for a water utility their priorities quickly become apparent. Water quality and reliability, intractably related t...
