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Posts about Customer Engagement

  • SouthWest Water's Cohesive Customer Experience and Targeted Communications Solution

    CUSTOMER SUCCESS STORIES | CUSTOMER ENGAGEMENT

    SouthWest Water's Cohesive Customer Experience and Targeted Communications Solution
  • VXcis Overview Brochure

    CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | BILLING & REVENUE | UTILITY CIS

    VXcis Overview Brochure

  • Customer Engagement with VXsmart Self-Service

    CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | DATA ANALYTICS

    Customer Engagement with VXsmart Self-Service

    What your customers get Bill Explainer: Guide customers through automated self-help

  • VertexOne Digital Solutions Suite Fact Sheet

    CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT

    VertexOne Digital Solutions Suite Fact Sheet

  • Mansfield, TX - Weathering the Storm through Proactive Crisis Communications 

    CUSTOMER SUCCESS STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT

    Mansfield, TX - Weathering the Storm through Proactive Crisis Communications 

    Mansfield can now reach customers who have not yet registered for the portal by using proactive group messages through SMS, email and automated voice ...

  • Insights & Engagement Delivered with VXsmart

    CUSTOMER ENGAGEMENT | DATA ANALYTICS

    Insights & Engagement Delivered with VXsmart

  • TriSummit Utilities and VertexOne Harmonize to Achieve Customer Service Success

    CUSTOMER SUCCESS STORIES | CUSTOMER ENGAGEMENT | BILLING & REVENUE | UTILITY CIS | PARTNERS

    TriSummit Utilities and VertexOne Harmonize to Achieve Customer Service Success

    The Challenge Numerous customizations and work-around manual processes allowed the team to circumvent system limitations and keep the business running...

  • The City of Wylie Increases Self-Service Adoption with Billing and Payment Solution

    CUSTOMER SUCCESS STORIES | CUSTOMER ENGAGEMENT | BILLING & REVENUE | PARTNERS

    The City of Wylie Increases Self-Service Adoption with Billing and Payment Solution
  • Soquel Creek: Conserving Resources by Removing Friction in the Payment Process

    CUSTOMER SUCCESS STORIES | CUSTOMER ENGAGEMENT | BILLING & REVENUE | PARTNERS

    Soquel Creek: Conserving Resources by Removing Friction in the Payment Process
  • Optimizing Billing Processes and Ensuring Community Trust while Transferring Ownership of Utility Services in Bullhead City

    CUSTOMER SUCCESS STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | BILLING & REVENUE | UTILITY CIS

    Optimizing Billing Processes and Ensuring Community Trust while Transferring Ownership of Utility Services in Bullhead City
  • Hendersonville: Digital Engagement Increased Efficiency while Improving Customer Self-Sufficiency and Customer Satisfaction

    CUSTOMER SUCCESS STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | BILLING & REVENUE

    Hendersonville: Digital Engagement Increased Efficiency while Improving Customer Self-Sufficiency and Customer Satisfaction

    The Solution Following an extensive review, Hendersonville chose to partner with VertexOne and implement VertexOne WaterSmart™ full of powerful improv...

  • City of Billings, MT: Empowering Customers with Data Insights and a Cohesive Customer Experience

    CUSTOMER SUCCESS STORIES | CUSTOMER ENGAGEMENT | DATA ANALYTICS | PARTNERS

    City of Billings, MT: Empowering Customers with Data Insights and a Cohesive Customer Experience

    The Solution The VertexOne's customer engagement and data analytics platform offers a powerful solution to Billings. The Customer Self-Service Portal,...

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