Upon Portal launch, your team can deliver VXsmart Customer Welcome Letters to all account owners. These personalized letters contain your logo, a custom welcome message from a your official, a description of customer benefits, and login instructions. Welcome Letters within VXsmart, VertexOne

VertexOne sends letters by email where a valid email address is available and by print otherwise. The Customer Welcome Letter is branded for your utility, introduces the VXsmart platform to your customers and invites them to use the platform.

  • Welcome Customers: Welcome customers after move in via user-friendly digital or printed forms.​
  • Additional Promotions: Send templated documents with service details and promotions.
  • Influence Behavior: Implement leak alerts to streamline communication and provide actionable insights.

Your utility can continue to engage customers beyond Welcome Letters with regular Email Water Reports that show them their social comparison, recommended ways to save, custom seasonal messaging, and login instructions.In addition, your utility will have access to our Marketing Kit, containing many promotional assets including web banners, bill stuffers, social media content, artwork, and more.

View Our Welcome Letters Fact Sheet