An In-Depth Interview with Bobby Batson
Like many traditional industries, the utility industry tends to be a follower in terms of technology trends and deployment of modern applications and tools. While cloud computing is ubiquitous and is the prevailing business model in some newer industries, the movement to the cloud has, in some senses, just begun in the utility industry.
Even though core enterprise applications have only recently been offered in a cloud or software-as-a-service model, this trend is accelerating and will be a dominant theme underlying all IT decisions moving forward. That's why we sat down with Chief Operating Officer, Bobby Batson for this in-depth interview about how utilities can utilize technology advancements to power their organization.
The future of utilities includes a focus on innovation and enhanced customer service. What advice can you give utility managers wishing to become cutting-edge organizations?
According to Deloitte's 2022 Industry Outlook, the energy industry will continue to advance decarbonization, digitization, and decentralization. What aspects of the "3D Transformation" should utility managers pay close attention to in the next few years?
According to Forbes, the utility industry is at the center of a global shift including the need to reimagine new ways to operate. What changes do you predict over the next few years around utilities designing new ways of operating to support customers, communities, society, the environment, and their stakeholders?
In light of the pandemic, may utilities are shifting efforts to digital platforms to managing customer expectations. What advice do you have for the utilities who are not yet utilizing the latest platforms?
"Furthermore, as applications and data migrate to the cloud, there are increasing opportunities to utilize big data repositories and tools to analyze data in a manner that was not feasible in the past, which will uncover actionable insights that allow for increasing operational data-driven sophistication."
More About Bobby Batson
Bobby began his career as a software developer for an early customer information system (CIS). He served as COO and co-founded Five Point Partners, a 250-person professional services firm serving the utility industry. Ernst & Young purchased Five Point in 2014, and Bobby served as a partner overseeing EY's Oracle Utilities Application practice. Earlier in his career, Bobby was partner and CFO of Capstone Consulting Partners, a boutique consulting firm focused on the utilities industry that was acquired by Alliance Data Systems, a predecessor company to VertexOne.
Bobby has helped water, gas, and electric utilities navigate large transformation programs involving software systems. These systems include CIS, enterprise asset management (EAM), work and service management, and enterprise resource management (ERP). Bobby specializes in the use and deployment of cloud computing and other emerging technologies. Bobby has an electrical engineering degree from the University of Alabama and an MBA from Vanderbilt University. Bobby resides in Atlanta, GA.