As customer expectations increasingly drive the need for new solutions, utilities of all sizes find it difficult to keep up with the pace of technolog...
What would a New Year be without a resolution or two? Your personal New Year's resolutions may include getting in better shape or cutting monthly expe...
Frequent Communication Maximizes Satisfaction Water utilities are increasingly evaluating new metering technologies to reduce non-revenue water, drive...
More water utility providers are utilizing customer data to boost water conservation efforts and reduce usage in the communities they serve.
Research carried out by MIT has found that organizations that achieve digital mastery can increase their profit margins by over 25%. Digital engagemen...
A retail energy market is essentially an open or free market that allows participation from independent energy producers. By allowing market participa...
When it comes to utility providers, efficient and adaptable customer engagement solutions are vital. Consumer expectations are rapidly changing—the on...
Self-service is an absolute necessity for the modern consumer. Today’s utility customers have high expectations when it comes to online service. They ...
Think of all the interactions you had last month across every channel as a customer. Include everything from online bill pay and text alerts to in-app...
On February 5th, 2020 the American Water Works Association released “AWWA’s Best Practices for AMI System Rollout as learned by the FGUA” exploring th...
You’ve likely heard the phrase, “change is the only constant in life.” And it’s true. Throughout history, human evolution has been key to our survival...
When it comes to collecting payments and maintaining stable revenue, water utility companies face many challenges. One of the most pressing of these c...
With an astonishing population of over 73 million, millennials have surpassed the baby boomers and emerged as the dominant demographic group in North ...
When shopping for a customer self-service (CSS) platform, you need a solution that meets your business needs, offers security and provides a user-frie...
Myth: customer data is useful but doesn’t always provide granular insight into behavior and preferences. Fact: customer data houses a unique treasure ...
