As customer expectations increasingly drive the need for new solutions, utilities of all sizes find it difficult to keep up with the pace of technology innovations. To update internal systems, companies face a harrowing path. Many organizations pursue new technology implementations, which can be costly and time consuming. However, implementing a new technology platform doesn’t have to be a daunting task. There is a simpler, secure solution: moving to the cloud.
With cloud technology, companies are able to skip implementation in the traditional sense, compressing the process while reducing risks and costs. Cloud technology brings about newfound freedom for utility providers, especially those with limited resources, eliminating the need to buy costly hardware and software licenses or manage integration.
Transitioning to cloud-based technology significantly lowers the impact on your IT staff. With a traditional implementation, utilities shift their best IT personnel to run the project, taking them away from their primary jobs for extended periods—maybe even years. This stretches everyone in IT pretty thin. Migrating to cloud-based technology reduces the burden of project management on IT staff while saving utilities a significant amount of time and money.
From hosting systems and scaling growth, to checking performance and supporting system health, a cloud service provider does all the work, so you can focus on what matters most – your customers.
In fact, utilities that choose cloud over traditional implementations experience a cost reduction of at least 40%, which allows utilities to stay focused on keeping customers happy, both during and after the migration.
Benefits of cloud implementation:
- Ease of migration. Transfer onto a new CIS platform, or add new customer experience capabilities, in half the time of a traditional implementation with less risk and cost.
- Focusing on what matters. Concentrating on your core business rather than a costly and time-consuming implementation.
- Easily adjustable software. Scaling your systems, features, and functions to match growing needs and ensure an improved customer experience at a low cost to serve.
Download our eBook, Why Migrating to the Cloud Makes Sense for Utilities, to learn more about how a cloud-based CIS might be the solution your mid-size utility needs.