Another version of this article appears in CS Week Newsline, Winter 2019 Edition. Numbering more than 73 million, millennials have surpassed the baby ...
When shopping for a customer self-service (CSS) platform, you need a solution that meets your business needs, offers security and provides a user-frie...
From nascent Internet capabilities in the ’90s to the robust abilities of today’s computers and networks, technology developments have paved the way f...
Myth: customer data is useful but doesn’t always provide granular insight into behavior and preferences. Fact: customer data houses a unique treasure ...
The beauty of Vertex solutions is that we are constantly finding new ways that improve how customers interact with their utility providers. This goal ...
How well versed is your utility in customer segmentation? Does your organization fully realize the value that this particular piece of insight has the...
It's said that the journey of a thousand miles begins with a single step. This ever-touted mantra finds unique application when utilities consider u...
Moving to a fully hosted and managed solution has huge benefits. With the hosting and managing services that Vertex provides, utilities can shift thei...
What would a New Year be without a resolution or two?
Last year, CS Week board member Todd Arnold sat down with Jane French, Director of Customer Operations for EPCOR Water USA, to discuss the variety of ...
Last year at CS Week James Riley, Chief Strategy Officer for Vertex, sat down with industry veteran Todd Arnold to share his thoughts on strategies to...
