When it comes to utility providers, efficient and adaptable customer engagement solutions are vital. Consumer expectations are rapidly changing—the on...
Self-service is an absolute necessity for the modern consumer. Today’s utility customers have high expectations when it comes to online service. They ...
The millennial generation homeownership rate has increased faster than that of other generations, with 47.9% of millennials now owning homes, and that...
Think of all the interactions you had last month across every channel as a customer. Include everything from online bill pay and text alerts to in-app...
Vertex has been faithfully serving the utility industry since 1996 with a goal to provide affordable, world-class customer experience solutions to uti...
On February 5th, 2020 the American Water Works Association released “AWWA’s Best Practices for AMI System Rollout as learned by the FGUA” exploring th...
You’ve likely heard the phrase, “change is the only constant in life.” And it’s true. Throughout history, human evolution has been key to our survival...
In March of 2020, social distancing mandates went into effect to address COVID-19. For the well-being of everyone, public buildings and offices were c...
When it comes to collecting payments and maintaining stable revenue, water utility companies face many challenges. One of the most pressing of these c...
With an astonishing population of over 73 million, millennials have surpassed the baby boomers and emerged as the dominant demographic group in North ...
When shopping for a customer self-service (CSS) platform, you need a solution that meets your business needs, offers security and provides a user-frie...
Myth: customer data is useful but doesn’t always provide granular insight into behavior and preferences. Fact: customer data houses a unique treasure ...
As utilities continue to diversify and broaden their tech capabilities, there’s increasing discussion around leveraging advanced characteristics withi...
It's said that the journey of a thousand miles begins with a single step. This ever-touted mantra finds unique application when utilities consider upg...