The solution works with SAP Customer Experience and integrates with SAP S/4HANA® to deliver customer self-service portals to utilities customers.
Frequent Communication Maximizes Satisfaction Water utilities are increasingly evaluating new metering technologies to reduce non-revenue water, drive...
More water utility providers are utilizing customer data to boost water conservation efforts and reduce usage in the communities they serve.
Research carried out by MIT has found that organizations that achieve digital mastery can increase their profit margins by over 25%. Digital engagemen...
A deregulated energy market is essentially an open or free market that allows participation from independent energy producers. By allowing market part...
There is no doubt that customers today have certain expectations for services, especially when it comes to technology and transparency. More and more,...
When it comes to utility providers, efficient and adaptable customer engagement solutions are vital. Consumer expectations are rapidly changing—the on...
Self-service is an absolute necessity for the modern consumer. Today’s utility customers have high expectations when it comes to online service. They ...
The millennial generation homeownership rate has increased faster than that of other generations, with 47.9% of millennials now owning homes, and that...
Think of all the interactions you had last month across every channel as a customer. Include everything from online bill pay and text alerts to in-app...
Vertex has been faithfully serving the utility industry since 1996 with a goal to provide affordable, world-class customer experience solutions to uti...
On February 5th, 2020 the American Water Works Association released “AWWA’s Best Practices for AMI System Rollout as learned by the FGUA” exploring th...
You’ve likely heard the phrase, “change is the only constant in life.” And it’s true. Throughout history, human evolution has been key to our survival...
In March of 2020, social distancing mandates went into effect to address COVID-19. For the well-being of everyone, public buildings and offices were c...
When it comes to collecting payments and maintaining stable revenue, water utility companies face many challenges. One of the most pressing of these c...
