James Riley, Chief Strategy Officer, Vertex A recent industry survey revealed that utilities’ opinions about the cloud are changing—including the real...
RICHARDSON, TEXAS — April 28, 2016 — Vertex, a leader in utility customer experience solutions, today announced that Lee County Utilities (LCU), a div...
My neighbors and I received an attention-catching letter this summer about our water rates. Because we’ve done such a great job at conserving water in...
Last year, CS Week board member Todd Arnold sat down with Jane French, Director of Customer Operations for EPCOR Water USA, to discuss the variety of ...
Choosing a new CIS is a big investment. Nothing is more important than the customer relationship, and with the average lifespan of a CIS being 15 to 2...
Last year at CS Week James Riley, Chief Strategy Officer for Vertex, sat down with industry veteran Todd Arnold to share his thoughts on strategies to...
Dave Craven, Director, Customer Care, Union Gas The complete review and overhaul of out-of-date practices before the installation of a new system was ...
James Riley, Chief Strategy Officer, Vertex Knowing your customers is the first step in delivering a first-class customer experience. At a time when c...
Jane French, Director, Customer Operations, EPCOR Water US EPCOR Water US provides water and wastewater services to more than 200,000 customers in Ari...
The introduction of cloud computing can transform the operational side of business. With hectic day-to-day company tasks, dedicating time for on-premi...
Industry estimates suggest that North American utilities are losing anywhere from 1-4% of revenue to leakage in the meter-to-cash cycle. Such losses s...
A service outage hits. A high bill is delivered. Customers flood the call center with a deluge of questions and complaints. But what if each of those ...
The modern utility customer wants more from their provider today and they are demanding new – yet simple – ways to interact. That’s easier said than d...
While Marilyn Monroe was focused on diamonds sixty years ago, the most coveted asset for utilities of the future has to be data. These days, it's rare...
