When it comes to utility providers, efficient and adaptable customer engagement solutions are vital. Consumer expectations are rapidly changing—the on...
Like any business, a utility has two essential goals—to produce and provide safe and reliable service while bringing in a steady revenue stream. Altho...
More industries are turning to digital solutions to build business resilience, oversee costs, handle emergencies, optimize resources, and track perfor...
Self-service is an absolute necessity for the modern consumer. Today’s utility customers have high expectations when it comes to online service. They ...
The following post is a partner post written by Invoice Cloud, a leading provider of online bill payments for utilities. From social media and text me...
Using key performance indicators (KPIs) to track and measure progress and success is more important than ever for utility companies. Environmental ini...
One major misconception about utility billing software is that it functions as a mere payment processor for your company. In truth, utility billing so...
A customer information system (CIS) is more than just a platform used for billing and paying. It’s also an important aspect of the meter-to-cash proce...
Utility billing solutions are platforms or systems used to monitor, oversee, and bill utility customers, or anyone receiving water, gas, electricity, ...
Another version of this article appears in CS Week Newsline, Summer 2021 Edition Where is your utility in its technology journey? Every utility out th...
Think of all the interactions you had last month across every channel as a customer. Include everything from online bill pay and text alerts to in-app...
Every year, utilities collect massive amounts of data about their customers, their operations, and their infrastructure, and it is increasing at an ex...
These days, it’s rare to find a business of any size and in any industry that isn’t considering what analytics and business intelligence can do for th...
Another version of this article appears in TMG's What's Next Magazine
On February 5th, 2020 the American Water Works Association released “AWWA’s Best Practices for AMI System Rollout as learned by the FGUA” exploring th...
