You’ve likely heard the phrase, “change is the only constant in life.” And it’s true. Throughout history, human evolution has been key to our survival...
Customer Information Systems (CIS) are the central nervous system for the customer management business within a utility. They are deeply integrated an...
No one looks forward to cutting-off their customers’ utility connections. Afterall, customers are not just ratepayers. They’re also neighbors and, mor...
In March of 2020, social distancing mandates went into effect to address COVID-19. For the well-being of everyone, public buildings and offices were c...
Some say everything’s bigger in Texas and that rings true for growing challenges to future affordability and availability of water supplies. There are...
While Marilyn Monroe was focused on diamonds sixty years ago, the most coveted asset for utilities of the future has to be data. These days, it's rare...
In May, we proudly announced we had completed the acquisition of WaterSmart Software. The addition of WaterSmart supports VertexOne's ongoing strategy...
No one can argue that COVID-19 has fundamentally changed society. It extends to the way we interact with each other, how we deal with vendors and serv...
Pinellas County Utilities (PCU) provides drinking water to more than 120,000 customers on the west coast of central Florida. According to Georges Gonz...
I’m excited to announce VertexOne’s blueprint for double-digit growth by focusing on the evolving needs of the individual employee, versus our shareho...
When it comes to collecting payments and maintaining stable revenue, water utility companies face many challenges. One of the most pressing of these c...
Through the decades VertexOne™ has maintained business continuity plans to ensure that people and processes would not be impacted by disruptions such ...
Bobby Batson has been involved with utilities in many capacities since the early 1990s. Starting off as a software developer building an early custome...
Another version of this article appears in CS Week Newsline, Winter 2019 Edition. Numbering more than 73 million, millennials have surpassed the baby ...
