Key performance indicators (KPIs) are metrics that measure an organization's productivity and profitability. Electric utility companies can use these ...
Amidst a landmark decision by City Council to reclaim their local water system, Bullhead City partners with VertexOne to maintain uninterrupted busine...
Like any business, a utility has two essential goals—to produce and provide safe and reliable service while bringing in a steady revenue stream. Alth...
One major misconception about utility billing software is that it functions as a mere payment processor for your company. In truth, utility billing so...
Think of all the interactions you had last month across every channel as a customer. Include everything from online bill pay and text alerts to in-app...
You’ve likely heard the phrase, “change is the only constant in life.” And it’s true. Throughout history, human evolution has been key to our surviv...
Customer Information Systems (CIS) are the central nervous system for the customer management business within a utility. They are deeply integrated an...
No one looks forward to cutting-off their customers’ utility connections. Afterall, customers are not just ratepayers. They’re also neighbors and, mor...
In March of 2020, social distancing mandates went into effect to address COVID-19. For the well-being of everyone, public buildings and offices we...
The Value of Water Coalition is launching a national advocacy campaign today, Wednesday October 21st, called Imagine A Day Without Water. The goal...
CLEARWATER, Florida – May 15, 2020 – VertexOne, a leading provider of utility technology solutions, today announced that Florida utility provider Pine...
Pinellas County Utilities (PCU) provides drinking water to more than 120,000 customers on the west coast of central Florida. According to Georges Gonz...
When it comes to collecting payments and maintaining stable revenue, water utility companies face many challenges. One of the most pressing of these c...
Through the decades VertexOne™ has maintained business continuity plans to ensure that people and processes would not be impacted by disruptions such ...
When shopping for a customer self-service (CSS) platform, you need a solution that meets your business needs, offers security and provides a user-frie...
