The competitive energy market is undoubtedly changing, and competing in it takes strategy, from using the right customer information system (CIS) and ...
An In-Depth Interview with Keith Foerster In the utility industry, financial officers are tasked with balancing priorities with financially fit decisi...
An In-Depth Interview with Ananda Goswami The energy industry shall continue to rapidly evolve with a focus on decentralization, decarbonization and c...
Modern enterprise needs are rapidly changing. New technology, an ever-evolving workforce, the gig economy, consumer expectations, and remote work envi...
An In-Depth Interview with Bobby Batson Like many traditional industries, the utility industry tends to be a follower in terms of technology trends an...
As utility providers change how they operate due to the rise in remote work and ever-evolving technology, the methods they use to manage their workfor...
Most traditional utility software is proprietary, meaning that it’s developed, operated, and used by the same utility it serves. Many utility provider...
Water utilities are vital components of any community. The valuable resource they provide has a significant impact on the environmental, social, and e...
The right energy billing software can benefit both customers and utilities. Not only does it provide convenient ways to collect payments and obtain me...
Scalable and efficient customer information systems are imperative for utilities. Why? Consumer expectations have changed dramatically in the past dec...
There is no doubt that customers today have certain expectations for services, especially when it comes to technology and transparency. More and more,...
Power demand forecasting helps modern power utility companies make informed decisions about operations, supply, financial security, and more. Differen...
Key performance indicators (KPIs) are metrics that measure an organization's productivity and profitability. Electric utility companies can use these ...
When it comes to utility providers, efficient and adaptable customer engagement solutions are vital. Consumer expectations are rapidly changing—the on...
Like any business, a utility has two essential goals—to produce and provide safe and reliable service while bringing in a steady revenue stream. Altho...
