Since the mid-1980s, utilities have been running CIS Classic, which later was redeveloped into E-CIS and then eCIS+ as software computing evolved. Though utilities tend to keep their CIS for decades or more, E-CIS users face an aging workforce, a lack of developers with RPG coding experience, and even faster-aging AS400 computers. Even if you’re already looking to replace that E-CIS with a new, state-of-the-art CIS, you still need to keep the lights on while you evaluate your options, then implement the ultimate CIS of your choice.
Enter VertexOne E-CIS Support. Instead of trying to find replacement AS400 servers and new personnel that can maintain them, utilities can come to VertexOne for hosting, as well as full maintenance and support. VertexOne provides utilities the expertise and personnel to maintain, enhance, upgrade, fine-tune, and otherwise provide 24/7 support for their aging E-CIS—so they can get about finding and implementing a replacement when it’s time.
Managing utility CIS systems is our only business. A major advantage of working with VertexOne E-CIS Support is having a team who knows E-CIS better than almost anyone else, and one also focused a close working relationship with every client.
Based in Bend, Oregon, the ECIS Support team is dedicated to maintaining and enhancing this technology, our ECIS support team is available and on-call 24/7/365, so your utility is never without a functioning CIS.
With experienced and fully trained ECIS resources plus a team of dedicated AS400 folks, Vertex can offer a transition plan where we manage all your ECIS maintenance, development, and support.
Vertex owns the intellectual property for ECIS, so we can do more than maintain and support it. We can also help with business or regulatory requirements, productivity improvements, improved customer interactions, customer reports, and defect remediation.
Vertex provides support for on-premise ECIS installations. But for utilities that opt for a fully hosted and managed solution, Vertex eliminates the need for expensive hardware purchases while still allowing you to take advantage of the latest, most secure technology.
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