In today's rapidly evolving utility landscape, technology plays a pivotal role in transforming operations and enhancing customer experiences. One key ...
Supporting your customer experience strategy with greater insight is more crucial now than ever for utilities across the United States. In today's rap...
While utilities are not new to the data sphere, the volume of data that modern, digital utilities are forced to deal with along with the increasing si...
The introduction of cloud computing can transform the operational side of business. With hectic day-to-day company tasks, dedicating time for on-premi...
In the concluding segment of our series highlighting the advantages of transitioning to a cloud-based Customer Information System (CIS), we delve into...
In the dynamic landscape of today's digital era, where access to information reigns supreme, the demand for agility has reached unprecedented levels. ...
In today's dynamic business landscape, utilities face the challenge of meeting ever-changing customer expectations and keeping pace with technological...
As customer expectations increasingly drive the need for new solutions, utilities of all sizes find it difficult to keep up with the pace of technolog...
Frequent Communication Maximizes Satisfaction Water utilities are increasingly evaluating new metering technologies to reduce non-revenue water, drive...
Research carried out by MIT has found that organizations that achieve digital mastery can increase their profit margins by over 25%. Digital engagemen...
An In-Depth Interview with Bobby Batson Like many traditional industries, the utility industry tends to be a follower in terms of technology trends an...
Most traditional utility software is proprietary, meaning that it’s developed, operated, and used by the same utility it serves. Many utility provider...
The right energy billing software can benefit both customers and utilities. Not only does it provide convenient ways to collect payments and obtain me...
Scalable and efficient customer information systems are imperative for utilities. Why? Consumer expectations have changed dramatically in the past dec...