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VertexOne Enhances Utility Core Functions Through Application Management Services

Our offerings go beyond intelligent and fully-hosted cloud solutions. We also provide management services for applications that already exist in your environment. A provider like VertexOne can complement your existing solution while providing support according to service level agreements.

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Michelle Gillum

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VertexOne Enhances Utility Core Functions Through Application Management Services

Our offerings go beyond intelligent and fully-hosted cloud solutions. We also provide management services for applications that already exist in your environment. A provider like VertexOne can complement your existing solution while providing support according to service level agreements.

Continue Reading

The Results Are In: What Do Utilities Really Think of the Cloud?

This article was originally published in the CS Week Summer Newsline and can be viewed here

As a provider of customer experience solutions purpose-built for the utilities industry, Vertex is always taking pulse of technology in the industry. The reason? We need to know what they’re thinking in order to better serve them. And, not surprisingly, one of those hot technology issues that comes up over and over is the Cloud. Is it finally time for utilities to embrace the cloud for their technology infrastructure and systems? Or should they still proceed cautiously, waiting for the industry’s concerns to be settled first?

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It’s Here: Use Our 2019 Customer Engagement Guide to Create Your Own Roadmap to the Ultimate Customer Information System

When considering a utility customer information system (CIS), there are many factors to weigh in making a selection. However, perhaps the most important consideration is better serving your customers.

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Customer Success Story: JEA Boosts Customer Engagement With Customer Segmentation

How well versed is your utility in customer segmentation? Does your organization fully realize the value that this particular piece of insight has the potential to deliver? Customer segmentation refers to the practice of separating a utility’s customer base into specific cohorts based on their preferences, behaviors, and personal attributes. This is rooted in maximizing value for the customer, as knowing their granular traits allows your utility to relate to them according to their specific, personal characteristics and offer solutions purpose-built to suit their unique needs.

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Vertex Awarded Top Honors at 2019 CS Week's Expanding Excellence Awards

Each year, CS Week brings together the sharpest and most forward-thinking electric, gas and water utility professionals for a week of education, networking and recognition of stellar customer service project achievements. Especially important is the latter for utility providers, as working with customer information and casting a wide net of influence in the space is the cornerstone of our business.

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For Lee County Utilities, Customer Self Service Means Happier Customers Both On and Offline

Moving to a fully hosted and managed solution has huge benefits. With the hosting and managing services that Vertex provides, utilities can shift their focus from software and infrastructure maintenance to where it really belongs: the customer.

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3-Pronged Approach to Cloud Utility Management Provided Faster Implementation With a $22M Savings Over 7 Years

In a recent webinar hosted by Cloud for Utilities, DC Water's Assistant General Manager and CIO Thomas Kuczynski and Vertex's Director of Application Services Chaidan Lekchaum explained how DC Water upgraded its aging, cumbersome customer experience platform in record time and will save $22 million over a 7-year operating cycle.

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