VertexOne announces a partnership with Accruent, a worldwide leader in physical resource management and optimization, to offer Field Service and Mobile Workforce Management SaaS solution to utilities in North America. Accruent’s vxField solution is being integrated with VertexOne CIS Enterprise and VertexOne CIS Essentials to allow utilities the ability to optimize field service and enhance the customer experience.
VertexOne, a recognized leader in providing meter-to-cash SaaS solutions to utilities, has announced a partnership with Accruent, a global leader in physical resource management and optimization to offer VertexOne Field Work powered by Accruent’s vxField solution for Field Service and Mobile Workforce Management.
VertexOne and Accruent are integrating Accruent’s vxField software with VertexOne CIS Enterprise and VertexOne CIS Essentials to enable real-time communication of field work orders and their status. The integrated solution enables digital transformation for utility field service management with proven improvements in customer experience and operational efficiency.
It will be offered to electric, gas, water, and wastewater utilities across North America, offering multiple benefits such as:
- Automate field service work management
- Capture field data easily
- Reduce work order resolution time
- Reduce repeat visits and increase on-time arrivals
- Ensure strategic allocation of resources
- Optimize scheduling and competing priorities
- Deliver proactive alerts and real-time updates
- Deliver an outstanding customer experience
- Enhance productivity & reduce operational costs
- Meet financial and service KPIs
The mobile app for field workers allows enhanced ease of use and collaboration between field staff. The integrated solution will offer greater end-to-end visibility into status of field service tasks to field workers, dispatchers, and customer service representatives, allowing a better customer experience for end customers and a better utility employee experience.
VertexOne is currently working on implementing the integrated solution for 5 North American utilities.
Accruent serves more than 10,000 customers worldwide in markets including retail, manufacturing, corporate facilities and real estate, healthcare, higher education, public sector, utilities, and telecommunications, providing comprehensive software solutions for the built environment.