Meter Moments: Customer Touchpoint Communication Guide
Today, more than ever, utility customers expect more from their service providers. It's no longer sufficient to provide service - you must provide a complete experience. This guide details the various touchpoints a utility may have with their customers. From handling a high bill to communication around an outage, it's critical to inform customers of the status of their service.
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VertexOne’s re-named product portfolio echoes the company’s long-standing mission to enhance the customer experience. Therefore, products mentioned in this resource may not reflect our current portfolio names. Click the link to learn more about our product renaming and restructure.
