Mansfield can now reach customers who have not yet registered for the portal by using proactive group messages through SMS, email and automated voice calls, ensuring broad reach and driving self-service registration.
Through their digital customer engagement portal, the City of Mansfield was able to measure over 25% Portal Registration of their customer base, have sent over 200,000 email/text/voice Group Messages, delivered over 8,000 Leak Alerts, and maintained a 99% positive leak feedback rate, and have won an award for the best innovative communication channel at TAMI to name a few outstanding outcomes.