GWR became a power user of the VXsmart forms feature set, utilizing nearly every element it provides, adapting their utility process around its unique functionality suite to serve their customers better and more efficiently.
The implementation of the forms has also replaced long, tedious telephone interactions that were once required for things like establishing new service connections or doing disconnects with just a couple of minutes of data entry and a confirmation email.
This has led to a boon in operational efficiency that has benefited the company, the call center, and the customers they strive to serve.