The Solution
Following an extensive review, Hendersonville chose to partner with VertexOne and implement VertexOne WaterSmart™ full of powerful improvements:
- To automate processes and alleviate routine tasks for the customer service team
- To enable digital service request forms for residents moving to Hendersonville
- To surface automated data analytics and water usage insights, personalized for each household
- To create an online and phone payment system to redirect payments to automated workflow
VertexOne’s re-named product portfolio echoes the company’s long-standing mission to enhance the customer experience. Therefore, products mentioned in this case study may not reflect our current portfolio names. Click the link to learn more about our product renaming and restructure.