Deregulation and the increasing use of smart meters are leading more utility providers to seek out the right electronic data interchange (EDI) solutions. As consumer expectations and community needs change, utility providers need real-time access to innovative, scalable, and transparent data reporting that supports excellent customer service.
EDI allows one business entity to digitally transmit information and data to another organization (e.g., utility providers to energy suppliers). EDI and SaaS offer many benefits, including convenience for the utility and its customers, less time spent carrying out tasks, and valuable data protection. The right EDI solution also standardizes important information contained in documents through paperless exchange.
The right EDI solution should work with a utility’s CIS, allowing both systems to run back-office operations and handle market demand, ensuring seamless operations and maximum profitability. It should also offer flexibility, allowing utilities to run a cloud-based data storage model or integrated SaaS options.
Before you begin your search, it’s important to define what you wish to accomplish when working with an EDI consultant. The following questions can help identify your utility’s current needs:
Now that you’ve clarified your utility’s current and future objectives, it’s time to start your search. There are many ways to find the right EDI solution consultant. Remember to remain patient during this process. Finding the right EDI consultant or consulting firm will take time.
Here are a few tips to get you started:
Relying on outdated technologies can leave your utility company in the dark, especially when providing exceptional customer experiences that contribute to ROI.
Not sure how cloud-based data storage can help your utility? Our eBook, 3 Reasons Why the Cloud Presents a Better Way for Utilities to Improve Customer Experience, explains how cloud migration can provide an economical and easy-to-deploy solution for seamless operations, business growth, and customer service.