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Which Solution is Right for my Utility Assessment

Find the Right VertexOne Solution for You

Whether you’re looking to update your customer information system (CIS) or sharpen a specific area of your customer experience, VertexOne can help. Take this assessment to find out which of our solutions makes the most sense for your utility based on your strategic goals.
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Which Solution is Right for my Utility Assessment

What is your email address?

Which Solution is Right for my Utility Assessment

What is your job title?

Which Solution is Right for my Utility Assessment

Are you considering updating your utility's CIS?

Yes
No

Which Solution is Right for my Utility Assessment

What is your biggest CIS pain point?

Which Solution is Right for my Utility Assessment

When was your last major CIS update?

1-5 Years
5-10 Years
10-15 Years
15+ Years

Which Solution is Right for my Utility Assessment

How many customer accounts does your utility serve?

Less than 500k
500k-850k
850k+

Which Solution is Right for my Utility Assessment

How would you describe your utility?

A large, complex utility with a variety of unique challenges and customer-facing processes.
A regional utility with customer-facing processes that no longer meet its needs.

Which Solution is Right for my Utility Assessment

Are you specifically looking for Oracle or SAP support?

Yes
No

Which Solution is Right for my Utility Assessment

The internal resources you allocate to customer support inquiries are reasonable and sustainable.

Agree
Disagree

Which Solution is Right for my Utility Assessment

The payment methods and channels your customers use are sufficient and not a factor in accounts becoming delinquent.

Agree
Disagree

Which Solution is Right for my Utility Assessment

You have a self-service portal that meets your customers' needs and provides plenty of capabilities.

Agree
Disagree

Which Solution is Right for my Utility Assessment

Your customers have ample control over the notifications they receive and how/when they receive them.

Agree
Disagree

Which Solution is Right for my Utility Assessment

Your customers always receive your communications (e.g., notifications, program information) and are well-informed.

Agree
Disagree

Which Solution is Right for my Utility Assessment

You can quickly and easily segment customers so they only receive the communications relevant to them.

Agree
Disagree

Which Solution is Right for my Utility Assessment

Customer-specific files (e.g., letters, contracts, images, audios, videos) are easily accessible when needed.

Agree
Disagree

Which Solution is Right for my Utility Assessment

Customer-specific files (e.g., letters, contracts, images, audios, videos) are completely secure.

Agree
Disagree

Which Solution is Right for my Utility Assessment

Customer-specific files (e.g., letters, contracts, images, audios, videos) are integrated into your CIS and available when needed by different internal teams.

Agree
Disagree

Which Solution is Right for my Utility Assessment

Your field technicians are dispatched in the most efficient way possible and have all pertinent information when beginning a job.

Agree
Disagree

Which Solution is Right for my Utility Assessment

Your field technicians frequently resolve issues the first time.

Agree
Disagree

Which Solution is Right for my Utility Assessment

Your technicians always arrive on time and rarely log overtime.

Agree
Disagree

Which Solution is Right for my Utility Assessment

You are adequately leveraging customer consumption data gathered from your advanced metering infrastructure (AMI).

Agree
Disagree

Which Solution is Right for my Utility Assessment

Thanks for taking the assessment.

See your results below.

CIS EnterpriseTM

Based on your answers, we believe that our CIS Enterprise offering is best for your needs. With Enterprise, your CIS can be built on SAP, Oracle, or other enterprise resource planning (ERP) system, with the integrations and functionality needed to support a large customer base.

CIS EssentialsTM

Based on your answers, we believe that our CIS Essentials offering will best meet your needs. Our Essentials platform is refined for the unique needs of mid-sized utilities, pairing turnkey workflows with a high degree of customization and offering regular access to updates for predictable TCO.

Customer AdvantageTM

Based on your answers, it sounds like our Customer Advantage solution will solve many of your pain points. This hosted, managed, and scalable customer self-service solution integrates with several different CIS systems. It enables you to reduce call volumes, expedite payment processing, improve account delinquency, and increase customer satisfaction with analytics and support available directly in each customer's account.

Communication AdvantageTM

Based on your answers, it sounds like our Communication Advantage solution will solve many of your pain points. With Communication Advantage, you can message customers when and where they prefer to hear from you and identify specific segments of your customer base to receive targeted communications.

Document AdvantageTM

Based on your answers, it sounds like our Document Advantage solution will solve many of your pain points. Document Advantage allows you to store and access all of your customer-specific information in a single, cloud-based solution. Ensure that your team has access to every customer's documentation when and where they need it with Document Advantage's native integration.

Field WorkTM

Based on your answers, it sounds like our Field Work solution will solve many of your pain points. Field Work empowers you to make the most of your technicians' time with efficient scheduling and the information they need to get the job done right the first time.

WaterSmartTM

Based on your answers, it sounds like our WaterSmart solution will help you maximize your investment in your advanced metering infrastructure (AMI). WaterSmart allows you and your customers to access actionable insights from the vast volume of data collected via your metering system, all in an automated fashion.

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