Water Information Innovation

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Written by: Weston McBride

A key to the ongoing success of WaterSmart, or any start-up, is constant innovation, and we're trying to incite a revolution of water information innovation. It’s been a busy quarter for the product team where we’ve launched a bunch of great new product features and improvements based on customer feedback. We can’t wait for you to get a sip of our new solutions!


utility analytics

At the beginning of 2015, we released version 2.0 of our dashboard to all of our customers. The platform has industry-leading data insights, improved data accessibility, and the flexibility to accommodate specific needs of each of our utility partners. Some new analytic features include:

  • Report Subscriptions

It's often easier to receive periodic reports via email when new information becomes available. We now allow utilities to subscribe to periodic reports that are pushed right to their inbox. These reports allow you to actively monitor the water use of specific customer segments. Our most popular report is the Leak Alert Report that notifies utility managers about households with suspected leaks. The Leak Alert Report is available for both AMI and non-AMI customers.

  • Single Sign On via SAML2

Single Sign On (SSO) offers a user the ability to log into multiple websites through a single set of registration credentials. WaterSmart already supports SSO through Facebook, but we now offer utilities the ability to authenticate users through the Security Assertion Markup Language (SAML2) protocol. If your utility uses SAML2, we allow users the ability to sign into our Customer Portal using their existing utility credentials. We can also connect users to the Customer Portal directly through your utility website.


customer engagement

We understand that customer service is imperative for any utility manager so we've taken our customer engagement capabilities to a new level. Below are highlights of new customer engagement tools we launched this quarter:

  • New Survey and Household Profile

WaterSmart home survey results provide data that enhance customization of Home Water Reports. We recently revamped our pre-launch survey and our household profile to be more user-friendly. Instead of households receiving paper surveys, they now can easily log into the Customer Portal to update profile details. In addition, we ask new household and customer satisfaction questions to gain a better understanding of how we can help customers conserve.

  • Customer Portal Improvements

Our web and mobile customer-facing solutions are constantly evolving. We've recently included new saving recommendations, communication settings, and consumption charts.  

  • SMS Leak Alerts

For our partners with AMI data, our e-mail leak alert feature has been very popular. We now offer text message communications to residents. Simple push notifications allow for more timely leak communications to users who don't use smart phones or might otherwise prefer text messages to emails.


drought response

Many parts of the country are suffering from drought. In particular, California entered mandatory water consumption restrictions. To meet this urgent need we’ve created new products that are being used by all of our utility partners stricken by drought:

  • Drought Module 

The Drought Module tracks monthly and cumulative utility-wide consumption against water use reduction goals.  We also compare individual household progress against utility specified reduction targets. The module enables utility managers to easily determine how they are tracking against reduction targets and how customers are performing toward goals at various consumption or rate tiers.

  • Repeatedly Over Drought Goal Report

In our Drought Module, we also highlight users who are repeatedly over their water reduction goal. These are typically the highest users who are often unaware of how much water they are using. This report offers a list of people to target for outreach.

  • Irrigation Detection

For our partners with AMI data, we have developed a new proprietary algorithm to detect irrigation patterns and flag accounts that are likely violating watering day restrictions (either an absolute number of days per week or utility specified days of the week). This report is sorted by irrigation frequency and has a map view to see which neighborhoods might need the most outreach to address non-compliance.


 

Feel free to contact us if you'd like to learn more, and I hope your utility will take full advantage of our new capabilities. We look forward to partnering with you to continue to change the way the world uses water.

Did you know? customer service irrigation leak alerts innovation reports single sign on analytics drought engagement