
WaterSmart's platform continues to evolve. Previously expanding from water-use efficiency tools to a broader set of customer engagement systems. Now, WaterSmart has expanded to a more comprehensive approach to supporting utility operations with automated solutions that help utility staff get more done in less time. Below are some highlights of how WaterSmart's Fall 2019 Release streamlines utility operations.
Summer's over, but will irrigation change?

Bills, bills, bills

Money is a top priority for everyone. For customers, high bills continue to be the number one driver of frustration and utility calls. The new 'On Track for High Bill' and 'Had a High Bill Last Period' reports enable utilities to proactively identify and communicate with affected customers. These reports compliment existing automated Bill Forecast Notifications. Additionally, a new Evaluate Bill chart on the Customer Portal breaks down a customer's water use by fixed charges and rate tiers, providing context for how consumption affects the total bill.
For utility management, improving payment performance and collections is absolutely critical. The new 'Paperless Billing' module in the Utility Analytics Dashboard delivers key metrics about paperless billing adoption and about its impact on payment time. Group Messenger again empowers utility staff, with templates to promote paperless billing adoption. This is just the first of a suite of new Billing and Payments modules coming to the Dashboard. Stay tuned to the Winter release to hear about the rest!
Dipping a toe in the pool of non-revenue water

More leaks, really?!

ONWARD!
As we move forward, we are excited about our role in helping our utility partners provide value to their customers, and further improve their overall utility operations. We look forward to an even more ambitious and innovative future! To get a deeper understanding of these new releases, we invite you to join our webinar on October 16 for a detailed overview and live demo!