UtilityWide Talk: Debt Relief & Revenue Security
Utility debt is at an all time high. Utilities are struggling to secure revenue to continue providing services to customers that haven't or may not be able to afford their bills. In this live webinar, experts will share best practices for debt relief and strategies to ensure revenue security.
Noah Solomon is a Research Manager at Chartwell, Inc. He conducts research and analysis to aid utilities in understanding and improving their customer experience and engagement in billing and payment. Noah has a background in energy, consumer insights and market research both in his academic and professional careers.
Chelsie Carter as the Accounts Receivable Manager for the Metropolitan St. Louis Sewer District (MSD) oversees billing, collections, payments and customer service. She has more than 20 years of experience in Billing, Customer Service, and Reporting. Data mining, business warehousing and analytics initiatives which contributes to her team’s success through data informed decision making.
Haley Green is the Business Development Manager for American Water Resources. She helps municipalities and utilities generate bottom-line revenue, improve customer satisfaction, and provide homeowners with infrastructure and budget protection. Haley has produced numerous municipal water conferences and educational industry courses during her time at Global Water Intelligence and EUCI.