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UWT Debt Relief and Revenue Security

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UtilityWide Talk Debt Relief and Revenue Security Quick Poll Screenshot

Overcoming COVID-19’s Impact on Utilities and Their Customers

Utilities were significantly impacted by the COVID-19 pandemic. Industry experts joined VertexOne’s UtilityWide Talk to discuss that impact and more. Themes discussed include: 

1. How utilities must expand digital access to payment and assistance options with proactive communication to increase collections and reduce billing costs.
2. How targeted communication strategies informed by data analytics can help utilities influence customers to pay on time.
3. How utilities should consider programs that make bills more affordable for end customers who are financially struggling.

Webinar Speakers

Haley Green is the Business Development Manager for American Water Resources. She helps municipalities and utilities generate bottom-line revenue, improve customer satisfaction, and provide homeowners with infrastructure and budget protection. Haley has produced numerous municipal water conferences and educational industry courses during her time at Global Water Intelligence and EUCI

Noah Solomon is a Research Manager at Chartwell, Inc. He conducts research and analysis to aid utilities in understanding and improving their customer experience and engagement in billing and payment. Noah has a background in energy, consumer insights and market research both in his academic and professional careers. 

Chelsie Carter as the Accounts Receivable Manager for the Metropolitan St. Louis Sewer District (MSD) oversees billing, collections, payments and customer service. She has more than 20 years of experience in Billing, Customer Service, and Reporting.  Data mining, business warehousing and analytics initiatives which contributes to her team’s succesthrough data informed decision making.

VertexOne’s re-named product portfolio echoes the company’s long-standing mission to enhance the customer experience. Therefore, products mentioned in this webinar may not reflect our current portfolio names. Click the link to learn more about our product renaming and restructure.