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Speakers

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Noah Solomon, Research Manager at Chartwell, Inc.

Noah aids utilities in understanding and improving their customer experience and engagement in billing and payment using his background in energy, consumer insights, and market research from both his academic and professional careers.

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Chelsie Carter, Accounts Receivable Manager at Metropolitan St. Louis Sewer District (MSD)

Chelsie oversees billing, collections, payments, and customer service. She has over 20 years of experience in reporting, data mining, business warehousing, and analytics initiatives that contributes to her team’s success in making data-informed decisions.

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Haley Green, Business Development Manager at American Water Resources

Haley helps municipalities and utilities generate bottom-line revenue, improve customer satisfaction, and provide homeowners with infrastructure and budget protection. She has produced numerous municipal water conferences and educational courses during her time at Global Water Intelligence and Electric Utility Consultants, Inc. (EUCI).

What Our Clients Say

"You worry when implementing a platform like WaterSmart, that it will create additional workload for utility staff. It has been the exact opposite for our team. All the data insights have been enlightening and the customer responses have been incredibly positive!”

Cindy Robbins

Pocatello, ID

“The WaterSmart messaging platform, paired with our AMI meter system, is a great marriage of information technology that we use to get on top of issues early and stay on them.”

Damien O’bid

City of Cotati, CA

Overcoming COVID-19’s Impact on Utilities and Their Customers

Utilities were significantly impacted by the COVID-19 pandemic. Industry experts joined VertexOne’s UtilityWide Talk to discuss that impact and more. Themes discussed include: 

1. How utilities must expand digital access to payment and assistance options with proactive communication to increase collections and reduce billing costs.
2. How targeted communication strategies informed by data analytics can help utilities influence customers to pay on time.
3. How utilities should consider programs that make bills more affordable for end customers who are financially struggling.

WATCH THE WEBINAR

UtilityWide Talk Debt Relief and Revenue Security Quick Poll Screenshot

 

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