Happier customers are just a few CIS updates away.
You don’t have to invest in a new CIS to respond to the changing needs of your customers. VertexOne’s modular, Business Integrated SaaS solution make it easy to update your CIS capabilities at a lower cost, using fewer resources, with guaranteed SLAs from our team.
Extensive Utility Experience
As the market leader in utility customer experience in North America, Vertex has provided CIS solutions to more than 55 electric, water and gas utilities serving more than 30 million customers.
Valuable Capabilities, Invaluable Expertise
When you purchase enhancements from VertexOne, not only do you get the best utility CIS services, you get the support and insight of our team of experts to help you take advantage of the full capabilities of our technology.
We have key partnerships with industry leaders including IBM, SAP, Kubra, Nexidia, Avaya, NICE and Fujitsu.
Enhance Your Customer Experience with World-Class Utility CIS Services
- Web and Mobile Self-Service: Let your customers interact with you through the channels they prefer. Learn more
- Predictive Analytics: Improve your utility customer experience by predicting exactly what customers want. Learn more
- Speech Analytics: Listen and respond to the voice of the customer and your agents to optimize customer experience. Learn more