What’s the difference in the VertexOne White Glove approach to SAP support and that of your typical vendor? For one thing, those other vendors don’t have 20+ years of experience rooted firmly in customer experience technologies for utilities. And since many of our solutions are built on SAP, VertexOne is somewhat of an expert on it.
Our SAP Support option provides dedicated SAP support by a real person—the same one each time—not a faceless support line. And that person truly understands SAP applications and knows the implications of each SAP upgrade. This means they can support and maintain your SAP-based applications, but also advise you when (or if) you should update them.
We also know third-party vendors can augment your SAP solution, since SAP may not provide every option you need at your price point. Our third-party vendor and license management mean we can help select the right solution for you and make sure you pay only for the licenses you need.
