Since 1998, VertexOne has supported over 4.4 million North American utility customers and their utility providers with Banner CIS and Enlogix CIS systems. Now, these utilities struggle to find resources to support these older CIS. That’s where VertexOne Banner Support comes in.
VertexOne is the largest outsourcer of Hansen Customer Suite, the Oracle-based core of Banner CIS and VertexOne’s own version—Enlogix CIS—customized for the Canadian Regulated Utility market.
At VertexOne, we know evaluating and selecting a new CIS takes time. And we know that as solid as Banner-based CIS systems are, utilities need help expert help to maintain, enhance, upgrade, fine-tune, and otherwise provide 24/7 support for them—so they can get about finding and implementing a replacement when it’s time.
Managing utility CIS systems is our business. A major advantage of working with VertexOne Banner Support is having a team who knows Banner better than anyone else, and one also focused on a close working relationship with every client. VertexOne Banner Support offers:
Dedicated full time to Banner CIS support, our “center of excellence” team uses its proprietary tools to help Banner customers achieve the best business results possible, from maintenance and support to adding modern web solutions to enhance the customer experience and beyond.
Starting with Banner and Enlogix over 20 years ago, we’ve added 400+ major features and performance upgrades over the years. With our team’s expertise, we provide our Banner customers with Customer Suite upgrades, technology assessments, migration planning, and performance improvements.
VertexOne Toronto fully hosts, manages, and provides a range of consulting services for Banner and Enlogix CIS customers in the U.S, and Canada, meaning those utilities can use their resources on the business, not infrastructure.
Plus, hosting your Banner or Enlogix CIS with VertexOne makes your infrastructure and support costs predictable, eliminating the need for expensive hardware purchases while still allowing you to take advantage of the latest, most secure technology to reduce your risk.