RICHARDSON, TEXAS — April 13, 2015 — Vertex, a leader in customer experience solutions for utilities, today announced that its VertexOne™ cloud-based customer experience platform will run on SAP® Business Suite 4 SAP HANA® (SAP S/4HANA).
VertexOne is built on the SAP Customer Relationship Management and Billing for Utilities package, and is integrated with industry-leading third-party technologies. The solution equips midsize utilities with standardized business processes, developed by Vertex from serving over 30 million utility end customers throughout North America.
Now running on SAP S4/HANA, the next-generation business suite designed to help businesses run simple in a digital and networked economy, VertexOne makes it possible for midsized utilities to take advantage of real-time data and analytics as they achieve greater efficiencies and an improved user and customer experience.
“Today’s customers expect a personalized experience, and utilities must adapt their technology to meet this need,” said Andrew Jornod, CEO of Vertex. “By turning to VertexOne running on SAP S/4HANA, midsize utilities can access simple and robust customer experience solutions designed to make their customers happier.”
VertexOne’s cloud-based platform was developed around the specific needs of midsized utilities. It offers greater simplicity and affordability compared to conventional solutions, and helps utilities provide a consistent self-service and multichannel experience, helping increase customer satisfaction. VertexOne offers an accelerated nine-month migration timeline with built-in processes, allowing utilities to benefit faster from a top-tier CIS solution.
SAP S4/HANA features an advanced in-memory platform, and offers a modern usability experience across all devices modeled on modern design principles with the SAP Fiori® user experience.
For more information on VertexOne and SAP S4/HANA, please visit http://www.vertexgroup.com/enable-the-business/vertexone/.
Dedicated solely to the utilities industry, Vertex Business Services is a recognized leader in customer experience. Vertex serves more than 30 million customers for 55 electric, gas and water clients across North America. Through a wide range of innovative services and solutions — from the VertexOne Software as a Service platform, to consulting and analytics, to BPO and customer experience outsourcing — Vertex helps utilities more efficiently deliver a compelling customer experience. For more information, visit www.vertexgroup.com.
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