RICHARDSON, TEXAS — July 6, 2015 — Vertex, a leader in utility customer experience solutions, today announced the appointment of Lodewyk Steyn as vice president of product development. Bringing extensive experience in the utilities industry, Steyn will broaden the scope of the company’s VertexOne service offering, adding enterprise resource planning and asset management (ERP and EAM) to its fully hosted and managed platform.
“We welcome Lodewyk to Vertex and look forward to his leadership in extending our utility customer experience portfolio,” said James Riley, chief strategy officer for Vertex. “Our customers recognize the benefits of running a single platform across their operations. With Vertex’s ERP and EAM product offering, we offer utilities a comprehensive work and asset management solution for critical infrastructures while properly allocating resources to ensure customers needs are met.”
“Vertex is at the forefront of the utilities customer experience evolution, and I’m delighted to add even greater value to the VertexOne portfolio, which offers unique benefits to the market,” said Steyn. “With the latest advancements in technology, we’re able to directly improve daily business operations, while providing cost certainty and guaranteed performance levels.”
As a respected industry veteran and consultant for more than 18 years, Steyn has delivered multiple successful projects to utilities of all sizes, from small public utilities to large investor-owned utilities. Most recently, Steyn served as capability and solutions lead for HCL’s Utility Practice from 2006-2015, where he grew the delivery capability by over 800 percent.
“Lodewyk is an inspiring leader with deep knowledge and a passion for the utilities industry,” said Andrew Jornod, chief executive officer of Vertex. “His unique mix of experience and innovation will be instrumental in growing and maintaining Vertex’s new product delivery capability.”
Dedicated solely to the utilities industry, Vertex Business Services is a recognized leader in customer experience solutions. Vertex serves more than 30 million customers for 55 electric, gas and water clients across North America. Through a wide range of innovative services and solutions — from the VertexOne Software as a Service platform, to consulting and analytics, to BPO and customer experience outsourcing — Vertex helps utilities more efficiently deliver a compelling customer experience. For more information, visit www.vertexone.net.