Vertex, a leader in utility customer experience solutions, today announced the appointment of Judy Reynolds as solution architect. With extensive experience implementing and supporting CIS solutions for utilities across North America, Reynolds brings a sophisticated approach to addressing evolving regulatory and customer expectations. Her first project with the company will be to work closely with a water utility in a major U.S. city upgrade to the VertexOne Cloud CIS platform.
“Judy has witnessed first-hand the sweeping changes taking place in the utilities industry, and brings a combination of skills, expertise and passion that will help our customers adapt and thrive in this new reality,” said Andrew Jornod, chief executive officer of Vertex. “We welcome Judy to the team, and look forward to the experience and insight she’ll provide to our customers.”
“Utilities have a tough road ahead, with new regulatory and customer demands placing an even greater strain on the CIS,” said Reynolds. “Cloud technology helps utilities meet both current and future challenges, and VertexOne – built on top of the market-leading SAP® Customer Relationship Management and Billing for Utilities – is clearly paving the way for utilities. I’m thrilled to join the team, and look forward to working alongside utilities to achieve happier customers and overall success.”
Reynolds joins Vertex with over 15 years of experience implementing and supporting SAP® solutions across North America, and 20 years working in the utilities industry. She previously served in several roles within HCL AXON’s North American Energy and Utilities practice, working with a wide range of both regulated and de-regulated industries across the country. With a strong background in SAP solutions, Reynolds specializes in deregulation, rate configuration, contract accounting and customer service processes.
Dedicated solely to the utility industry, Vertex Business Services is a recognized leader in customer experience solutions. Vertex serves nearly 10 million customers for more than 30 electric, gas and water clients across North America. Through a wide range of innovative services and solutions — from the VertexOne Software as a Service platform to consulting and analytics to BPO and customer experience outsourcing — Vertex helps utilities more efficiently deliver a compelling customer experience. For more information, visit www.vertexone.net.