Keeping Up with the Amazons: How Data Analytics Can Improve Utility Customer Experience

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Written by: Cloud CIS

A service outage hits. A high bill is delivered. Customers flood the call center with a deluge of questions and complaints. But what if each of those calls could actually yield valuable data? Through speech analytics technology utilities can turn customer calls into a treasure trove of usable data by tracking sentiment, word choice and overall satisfaction.

Cloud CIS

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