VXengage Utility Customer Engagement

Empower the customers you serve with a fully hosted, managed, scalable, and secure web and mobile self-service platform compatible with any metering system or customer information system (CIS). 

VXengage is a base solution on which additional products from our Digital category can be layered to further elevate the customer experience.

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VXsmart Software
Layer actionable insights from AMI consumption data, home utility reports, conservation features and cost saving recommendations.
Explore Customer Engagement Analytics
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VXpay Software
Single point of contact for all bill production, payment processing, and customer web or mobile self-service.
Explore Payment Portal & Processing

Benefits of Digital Customer Engagement

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Lower Cost to Serve
Adopting online and mobile self-service features leads to fewer calls to your customer care, billing, and field service technicians.
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Reduce Late Payments
By allowing 24/7 payments through numerous channels, real-time notifications, and easy ways to view and pay invoices, utilities can reduce bad debt and the need for collections.
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Increase Satisfaction
Provide your customers access to current and previous consumption usage, financial data, and more so they can better manage their own costs.
A chief engineer in a hard hat configuring utility customer engagement software on a laptop.

VXengage Features

Built specifically for utility and energy providers, VXengage helps: 

  • Lower the cost to serve by providing multiple self-service features that ultimately reduce call volumes and enhance payment processing.
  • Eliminate bad debt and improve the collections process by allowing customers to view and pay bills at any time using various methods and channels.
  • Encourage communication with customers through targeted marketing campaigns based on demographics and account information. 
  • Increase customer satisfaction and self-service adoption by providing detailed consumption data, financial information, helpful hints, and more. 

Schedule a demo

Trusted By Utilities Across North America

VXengage FAQs

What are the main features of VXengage?

VXengage helps utilities lower the cost to serve, improve collections, impact desired customer behavior, and increase customer satisfaction and self-service adoption. It also manages customer communications, notifications, and documentation.

What makes VXengage different from other software on the market?  

VXengage is a fully hosted and managed, scalable, and secure solution that integrates with many CIS systems. It provides customers with

  • Easy-to-use self-service functions that are simple to adopt, reducing traditional call volumes, and mail and payment processing—which lowers costs.
  • Several different payment channels and methods, letting them view and pay bills 24/7, which reduces bad debt and improves collections.
  • Relevant, targeted marketing based on account information on every page, which encourages bill payment
  • More information than what they get from traditional channels, like detailed consumption data, financial data, helpful hints, and more—all helping to improve customer satisfaction

 

Meter Moments - Customer Touchpoint Communication Guide

Give your customers access to account data, billing/usage information, notification preferences, and other insights in one location. Allow utility staff the tools to view data-driven insight and proactively manage customer outreach for targeted strategies.

Download Our Customer Communication eBook

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