VXcis | Customer Information System for Utilities

VXcis Utility Customer Information System

VXcis is a robust, user-friendly, and highly configurable CIS designed from the ground up on a stable infrastructure.

Refined for the unique needs of mid-sized utilities, this platform offers seamless integration with additional systems, including digital customer engagement, finance, mobile work management, GIS, assets, and more. This enhanced software as a service (SaaS) ensures regular updates and a predictable total cost of ownership.

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Intuitive User Navigation

Provide your team with a system that's easy and efficient, leading to:

Reduced call times
Increased first call resolution
Enhanced data integrity

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Managed Services

Allow your utility to focus on strategic business objectives with:

24/7 help desk support
A single point of contact
Disaster recovery
Hosting

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Technical and Functional Currency

Reduce your total cost of ownership and future-proof your system with:

Annual product upgrades
Regular maintenance and ongoing support
Minimized interruptions

VXcis Features

Faster Issue Resolution

Reduce call volume, spend fewer resources on problem-solving, and solve customer problems quickly and seamlessly.

Fewer Billing Errors

Use automated smart meters to obtain more accurate meter readings and ensure correct billing each and every time.

Better Customer Support

Boost customer satisfaction with an easy-to-use self-service portal, real-time service updates, customized communications, and more.

More Preference Options

Communicate with customers when and how they want. Let them set their preferences to what suits their unique needs best.

Enhanced Personalization

Store and retrieve past interactions, complaints, and service issues to provide the best possible experience for each customer.

CIS FAQs

What is CIS software?

Also known as a customer information system, the CIS is the powerhouse of the meter-to-cash process⁠—a day-to-day process utility companies use to distribute information, improve the customer experience, recognize revenue, and translate metered usage of commodities into bills.

What is a utility CIS?

A utility CIS is billing software designed for utilities that stores customer information and powers customer service. This technology gives each customer a unique identifier, helping utilities manage and file each account, bill, payment, interaction, complaint, change of service, and more.

What does a utility CIS do?

This type of software focuses on increasing operational efficiency, improving customer service, and storing personal customer information. A utility CIS assigns each customer a unique identifier, which helps manage and file each interaction, complaint, change of service, and more.

VXcis Utility Customer Information System