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Customer Advantage Features

Built specifically for utility and energy providers, Customer Advantage helps: 

  • Lower the cost to serve by providing multiple self-service features that ultimately reduce call volumes and enhance payment processing.
  • Eliminate bad debt and improve the collections process by allowing customers to view and pay bills at any time using various methods and channels.
  • Encourage communication with customers through targeted marketing campaigns based on demographics and account information. 
  • Increase customer satisfaction and self-service adoption by providing detailed consumption data, financial information, helpful hints, and more. 

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Start empowering the community you serve.

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Lower Cost to Serve
Adopting online and mobile self-service features leads to fewer calls to your customer care, billing, and field service technicians.
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Reduce Late Payments
By allowing 24/7 payments through numerous channels, real-time notifications, and easy ways to view and pay invoices, utilities can reduce bad debt and the need for collections.
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Increase Satisfaction
Provide your customers access to current and previous consumption usage, financial data, and more so they can better manage their own costs.

Trusted By Utilities Across North America

Customer Advantage FAQs

What are the main features of VertexOne Customer Advantage  

VertexOne Customer Advantage helps utilities lower the cost to serve, improve collections, impact desired customer behavior, and increase customer satisfaction and self-service adoption. It also manages customer communications, notifications, and documentation.

What makes VertexOne Customer Advantage different from other software on the market?  

Vertex One’s Customer Advantage is a fully hosted and managed, scalable, and secure solution that integrates with many CIS systems. Customer Advantage provides customers with

  • Easy-to-use self-service functions that are simple to adopt, reducing traditional call volumes, and mail and payment processing—which lowers costs.
  • Several different payment channels and methods, letting them view and pay bills 24/7, which reduces bad debt and improves collections.
  • Relevant, targeted marketing based on account information on every page, which encourages bill payment
  • More information than what they get from traditional channels, like detailed consumption data, financial data, helpful hints, and more—all helping to improve customer satisfaction