Learn about the winning outcomes we’re delivering for our customers.
Download the JEA Customer Segmentation Analytics Case Study to learn about how Vertex identified, collected, processed, organized, audited and imputed key data sets required for the segmentation.
DC Water CIS Implementation
Unprecedented 12-Month Cloud CIS Implementation to Save DC Water $22 Million
Lee County Utilities
Lee County Utilities’ fully hosted and managed Customer Self-Service platform from Vertex gave its customers the service options they’d been demanding and reduced in-person transactions by over 15,800 per month.
When this Florida utility updated its CIS, it got the most sophisticated CIS software available, and a team of experts to manage it. Said one official, “Our technology is up to date and performance levels are guaranteed, so we can focus on our customers.”
Puget Sound Energy
Vertex predictive analytics enabled Puget Sound Energy (PSE) to determine the customers most likely to participate in energy efficiency programs and decrease the cost per enrollment by 40%.
Metropolitan St. Louis Sewer District
Drawing on the superior analytics of Vertex Debt Collection Modeling and process notification strategies, Metropolitan St. Louis Sewer District was able to elicit payments from arrears accounts, reduce its outstanding debt and increase the speed of payment from customers.
DC Water wanted to rule out any revenue leakage from theft, uncollected and possibly unbilled revenue. They enlisted Vertex to undertake a data-backed approach to identify sources of potential revenue leakage.