• 214.576.1000
  • Contact
  • Careers
VertexOne Header Logo
Schedule a Consultation
Schedule a Consultation
  • Industry Solutions
    • Customer Experience
    • Meter-to-Cash
  • Software Products

    Revenue Solutions

    • VXcis
      User-friendly, feature-rich CIS for mid-sized utilities
    • VXretail
      CIS and billing for deregulated and retail energy providers
    • VXenterprise
      Enterprise CIS built on SAP

    Digital Solutions

    • VXengage
      Personalized customer self-service portal on web and mobile
    • VXsmart
      AMI consumption data made actionable through customer dashboards and notifications
    • VXpay
      Secure, 24x7 web and mobile payment solution

    Data Solutions

    • VXmeter
      Meter data storage with analytics, validation, estimation, and editing on AMI interval reads
    • VXexchange
      Managed electronic data interchange (EDI) transaction processing, tracking, and reporting
    • VXfieldwork
      Real-time mobile workforce management for operational efficiency
  • Resources
    • Resource Library
    • Blog
    • Events
    • Utility Billing Systems
  • About
    • About
    • Careers
    • Contact Us
    • Partners
    • Impact

Case Studies

Posts about Customer Engagement

  • Mansfield, TX - Weathering the Storm through Proactive Crisis Communications 

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT

    Mansfield, TX - Weathering the Storm through Proactive Crisis Communications 

    Mansfield can now reach customers who have not yet registered for the portal by using proactive group messages through SMS, email and automated voice ...

  • TriSummit Utilities and VertexOne Harmonize to Achieve Customer Service Success

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | BILLING & REVENUE | UTILITY CIS

    TriSummit Utilities and VertexOne Harmonize to Achieve Customer Service Success

    The Challenge Numerous customizations and work-around manual processes allowed the team to circumvent system limitations and keep the business running...

  • Soquel Creek: Conserving Resources by Removing Friction in the Payment Process

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | BILLING & REVENUE

    Soquel Creek: Conserving Resources by Removing Friction in the Payment Process

     

  • Optimizing Billing Processes and Ensuring Community Trust while Transferring Ownership of Utility Services in Bullhead City

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | BILLING & REVENUE | UTILITY CIS

    Optimizing Billing Processes and Ensuring Community Trust while Transferring Ownership of Utility Services in Bullhead City

     

  • Hendersonville: Digital Engagement Increased Efficiency while Improving Customer Self-Sufficiency and Customer Satisfaction

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | BILLING & REVENUE

    Hendersonville: Digital Engagement Increased Efficiency while Improving Customer Self-Sufficiency and Customer Satisfaction

    The Solution Following an extensive review, Hendersonville chose to partner with VertexOne and implement VertexOne WaterSmart™ full of powerful improv...

  • City of Billings, MT: Empowering Customers with Data Insights and a Cohesive Customer Experience

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | DATA ANALYSIS

    City of Billings, MT: Empowering Customers with Data Insights and a Cohesive Customer Experience

    The Solution The VertexOne's customer engagement and data analytics platform offers a powerful solution to Billings. The Customer Self-Service Portal,...

  • Leveraging AMI Consumption Data and Targeted Communications with Athens-Clarke County, GA

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | UTILITY PREDICTIVE ANALYTICS

    Leveraging AMI Consumption Data and Targeted Communications with Athens-Clarke County, GA

      The Solution Following a thorough investigation of numerous providers, the VertexOne WaterSmart (Now VXsmart) platform rose above as the best option...

  • Boosting Customer Satisfaction Levels and Decreasing Call Volumes at EPCOR USA

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT

    Boosting Customer Satisfaction Levels and Decreasing Call Volumes at EPCOR USA

      The Solution EPCOR USA selected, implemented, and deployed VertexOne’s Customer Advantage™ for its water and wastewater customers in Arizona, New Me...

  • EPCOR USA Plans Customer Service Excellence with CIS Essentials™

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT

    EPCOR USA Plans Customer Service Excellence with CIS Essentials™

     

  • Pinellas County Utilities Goes Live with CIS and Customer Self-Service in 7 Months

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | UTILITY CIS

    Pinellas County Utilities Goes Live with CIS and Customer Self-Service in 7 Months

    VertexOne’s re-named product portfolio echoes the company’s long-standing mission to enhance the customer experience. Therefore, products mentioned in...

  • Unprecedented 12-Month Water Utility Software Cloud Implementation to Save DC Water $22 Million

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT | BILLING & REVENUE | UTILITY CIS

    Unprecedented 12-Month Water Utility Software Cloud Implementation to Save DC Water $22 Million

     

  • Embracing Digital Messaging — A Indian Wells Valley District Success Story

    CUSTOMER STORIES | CUSTOMER ENGAGEMENT | UTILITY MANAGEMENT

    Embracing Digital Messaging — A Indian Wells Valley District Success Story

     

  • 1
  • 2
stay up to date with our latest news
Subscribe to our blog
stay up to date with our latest news
Subscribe to our blog
  • Resources
    • Blog
    • Resource Library
    • Events
  • Company
    • About Us
    • Careers
    • Partners
  • Contact
    • Call 214.576.1000
    • info@vertexone.net
    • Contact Us
VertexOne footer logo
  • Privacy Policy
  • Terms of Use
©2023 VertexOne. All rights reserved.