Results Delivered
Since the initial assessment was completed in June, 2011, the results across the credit & collection program have been compelling, and continue to yield increasing returns. Since September of 2011, MSD has experienced these business improvements and more:
- 30% increase in collections on delinquent accounts
- 79% reduction in accounts assigned to collection agencies
- 57% decrease in collection agency commissions
- 69% decrease in bad debt provision
- An average of 19,827 fewer accounts entering arrears each month
- 21-second reduction in call center average handle time