The VertexOne Approach
Above everything else, the top two benefits the utility got by choosing to partner with SAP and Vertex were confidence and time. It got the most sophisticated CIS software available, but it doesn’t have to manage it on its own. That means the utility is able to focus on its most important job: serving its customers.
With SAP and VertexOne on its side, the business now has the ability to more easily collect on delinquent payments, automated processes for running standard reports that now take hours instead of days, and reading adjustments that can be reflected in the system in a single day instead of five.
The Results: Better Customer Focus
Partnering with SAP and VertexOne has given the utility the experts needed to keep powerful, sophisticated software up to date. It’s provided a current customer experience platform without requiring the purchase of expensive equipment. It’s given the utility a predictable cost of ownership since the technology is managed and updated regularly as part of the service agreement.