Leading utility technology company adds industry veteran Todd Crandall to Board of Directors
RICHARDSON, Texas – April 28, 2020 – VertexOne, a leader in utility customer experience solutions, today announced the appointment of industry veteran Todd Crandall to the company’s Board of Directors. Crandall is a seasoned IT services executive with nearly 30 years of experience across numerous industries, with particular expertise in the utility industry and scaling up small to midsize companies for success. His industry knowledge coupled with a deep understanding of the market made him a natural fit to serve on the company’s board.
Prior to joining the VertexOne Board, Crandall headed up SAP’s North American Services business, reporting directly to the company’s Executive Board. His time at SAP additionally included a successful integration of several business units and services from new acquisitions, solutions and products. These efforts culminated in historic records in growth, profitability and customer satisfaction and the naming of North America as the 2019 Region of the Year.
“Having been involved in the evolution of SAP in the utilities space for decades, I look forward to helping VertexOne continue to thrive and grow in this market,” said Crandall. “VertexOne differs from competitors with its specific focus on perfecting the experience consumers have with their utility providers. Optimizing this customer experience is a focus worth having and adds huge value for both the consumer and the utility. I’m pleased to be joining a team with such a high standard of excellence as well as a robust track record in growth and success.”
Crandall’s utility experience spans numerous areas. His previous work with outsourcing and cloud SaaS led to an increase in annuity-based services over one-time project services, with market-specific work in building a pre-configured and subscription-based solution for public sector and utilities. Crandall earned a Bachelor of Science degree from Brigham Young University’s Marriott School of Management and served on the Professional Services Advisory Board for the Technology Services Industry Association (TSIA).
“I am very excited about the appointment of Todd Crandall to the VertexOne Board of Directors,” said Andrew Jornod, CEO, VertexOne. “His ability to spot industry trends and his experience in building outstanding growth organizations will provide excellent support to our senior leadership team.”
Dedicated solely to the utility industry, VertexOne has been a recognized leader in customer experience solutions for the past 20 years. VertexOne serves nearly 10 million end customers for more than 30 electric, gas and water clients across North America. Through a wide range of innovative services and solutions—including the VertexOne cloud platform inclusive of CIS, MWM, MDM, and Customer Self Service—VertexOne helps utilities more efficiently deliver a compelling customer experience while also driving utility operations forward. VertexOne takes on the heavy lifting of keeping current with the rapid pace of technology changes, so utilities don't have to—leaving our customers more time to focus on core utility business and leaving the technology to us. For more information, visit https://www.vertexone.net.