Last year at CS Week James Riley, Chief Strategy Officer for Vertex, sat down with industry veteran Todd Arnold to share his thoughts on strategies to manage changing customer expectations.

The conversation explores how modern-day utilities are more focused on the customer experience and relationship than ever before. James stresses the importance of collecting and analyzing data and encourages utilities to start looking toward multichannel communication. With analytics, utilities can determine how their customers want to connect and deliver targeted customer experiences. Watch the video now to learn more about what technology can do to enhance your customers’ experience.

Interested in learning more about how to improve customer experience? Click the button below to schedule a demo with a VertexOne expert (we’ll be at booth #513) during this year’s CS Week. We look forward to seeing you in Phoenix!

Utility data segmentation webinar helps build a more effective customer journey CTA